Privacy policy

Les Petite Artistes ("us," "we," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information. By using our website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect various types of information, including:

a. Personal Information:

  • Name
  • Email address
  • Mailing and residential addresses
  • Phone numbers (optional)

b. Non-Personal Information:

  • IP address
  • Browser type
  • Device information
  • Usage data

2. How We Collect Information

We collect information lawfully and ethically through means such as:

  • Directly from individuals, including contact forms, letters, emails, websites, receipts, telephone conversations, consultations, and event attendance.
  • Automatically through cookies and similar technologies.
  • From third-party sources, such as payment processors and shipping services for order fulfilment.

3. Use of Information

We use collected information for various purposes, including:

  • Processing and fulfilling orders.
  • Providing customer support.
  • Sharing information about our products and services through direct marketing methods.
  • Conducting market research.
  • Building and maintaining business relationships.
  • Complying with legal requirements.

4. Direct Marketing

We engage in direct marketing to promote our products and services, but only when individuals have provided their information directly and reasonably expect to receive such materials.

5. Access and Accuracy of Personal Information

We take reasonable steps to ensure that your information is accurate, complete, up-to-date, and relevant. You have the right to request access to and correction of your personal information.

6. Security of Personal Information

We employ reasonable measures to secure and protect your information from misuse, loss, unauthorised access, modification, and disclosure. Information is stored securely through a third-party data storage provider.

7. Destruction and De-Identification

We will de-identify or destroy personal information when it is no longer needed, except when required by law or court order.

8. Anonymity and Pseudonymity

You have the option of dealing anonymously or using a pseudonym with us, unless impracticable or required by law.

9. Cookies

We use cookies to enhance your website experience. By using our website, you agree to the use of cookies. You can modify your device settings to prevent cookie use; however, this may affect your user experience.

10. Changes to Privacy Policy

We may update this Privacy Policy periodically, with changes posted on our website.

11. Complaints

If you believe there has been a privacy breach, please contact our Privacy Officer using the details provided below. We take privacy complaints seriously and will respond promptly.

For complaints to the Office of the Australian Privacy Commissioner, please visit www.oaic.gov.au or call 1300 363 992.

Contact Information

Les Petite Artistes, Privacy Officer Email: hello@lespetiteartistes.com Phone: 0424 934 718